What is HEY PETS ?
HEYPETS
Business & Cooperation
Boarding care program hours
HETPETS
Service Plans & Pricing
Small sized Dog (≤20lbs)
Unspayed ： $30 / Day
Spayed ： $30 / Day
Medium sized dog (20~45lbs)
Unspayed ：$40 / Day
Spayed ：$40 / Day
Large sized dog (45Ibs+)
Unspayed ：$50 / Day
Spayed ：$50 / Day
Giant sized dog (100lbs+)
Unspayed ：$60 / Day
Spayed ：$60 / Day
Long-Term Boarding Discounts：
Over one month：Free transportation + Bath
More than two months：10% off one-time payment
Three months or more：20% off one-time payment
Six months or more：30% off one-time payment
10% off two dog boarding (discounts are cumulative)
Proof of valid vaccines or internal and external deworming and a signed foster contract are required, and an overnight interview is recommended prior to boarding.
Foster care is by appointment only, no direct drop off appointments will be accepted.
Extra Fee：
Private Dog Walking (Case by case for special circumstances)Additional Daily Walks: $+10 / day
Daily Detailed Health Management & Care: $+10 / day
Raw meat：$2.5 / lb
Dog kibble：$2 / 200g
Toys/Small sized Dog (≤20lbs)
General Pet Cleaning：$35
Mini groom ：$50 General Pet Cleaning+Basic care
Medium sized dog (20~45lbs)
General Pet Cleaning：$60
Mini groom ：$75 General Pet Cleaning+Basic care
Large sized dog (45lbs+)
General Pet Cleaning：$80
Mini groom ：$95 General Pet Cleaning+Basic care
Giant sized dog (100lbs+) any breed / Samoyed / Bernese Mountain Dog / Saint Bernard / German Shepherd / Alaskan Malamute / Akita
General Pet Cleaning：$100
Mini groom ：$115 General Pet Cleaning+Basic care
General Pet Cleaning Includes
bath and dry only
Basic care includes
Clipping nails/cleaning ear canals/trimming foothair/brushing teeth：$25
De-shedding: $+20/40min
Nail trimming/grinding: $10
Ear care: $10
District（Two-way）
Scarborough: $50
Markham / North York: $70
Vaughan / Richomond Hill: $90
DT / Toronto : $100
Mississauga / Aurora / NewMarket: $150
Oakville: $200
Free pick-up and drop-off
Toronto Area Only
Long-term boarding for more than 1 month to enjoy free shuttle bus transportation service.
Shuttle service is not available for the rest of the area at this time.
Pets will be handed over in Toronto.
Shuttle bus schedule
Every Monday and Friday night
For the rest of the day, you will need to contact customer service to arrange a shuttle.
Fee depends on distance or self delivery to the farm.
Adjustments may be made for dogs
with higher boarding difficulty
[e.g., destructive behavior, poor socialization,
strong aggression]
— talk to our customer representative for more details.
Overnight Interview Instructions
HeyPets’ ‘Overnight Interview’ sessions run for three days, every Friday to Monday. Prior to boarding we would like to discuss a suitable time with you when a member of the team will come and collect the dog and bring it to the farm for the iterview. During this time we will inform you of the dog’s condition and the outcome of the interview.
We emphasize that the ‘overnight interview’ is not mandatory, so if you as an owner do not feel this is necessary,you can go straight to the formal boarding proces.However,we need the owner’s understanding and approval that if the dog is found to be unsuitable for boarding,the owner will need to come to the farm in person topick up the dog.
About the fee :We do not charge an extra fee for picking up the dog if the guest delivers the dog to the route the shuttle bus passes through and the staff completes the handover.n
HET PETS
Description of Foster Care Services
HET PETS
Common Q&A
1. Is there an additional boarding fee for dogs over 8olb (extra large dogs)?
- Dogs over 45lb are paid charged at our large dog rate.
2. Will Bernese Mountain/Alaska/Samoyed and other long-haired dogs also get free poo-washes after a month's stay?
- Yes. Regardless of SlZE/long hair and short hair, dogs will receive a free poo wash after a month of stay bath and dry wash.
4. Do I need to pay extra if I need to occasionally take the time to brush my dog's hair/wipe tear stains/brush his teeth/purchase worming medication/food on his behalf?
- No, but there is an additional charge for daily care services.
5. Do I need to pay a deposit if I need to book winter or summer vacation boarding?
- No. We are contingent on finalizing the overnight interview time, receiving proof of the dog’s vaccines/internaland external deworming and signing back the boarding contract.
- New guests who cancel more than two boarding appointments without reason will not be accepted for future bookings.
6. What are the hours of operation of the farm?
- Sunrise and sunset. Online communication hours: 08:00-20:00.
7. What are the security measures at the foster farm, are there escape and theft prevention measures?
- The farm is private property with brand new fencing and cameras all around the borders.
8. In the event of an emergency, does the farm have a plan for emergencies and emergency contact information?
- In case of any emergencies, the owner will be contacted first and the staff will send for emergency medical attention.
9. Does the farm staff have the relevant training and experience to provide good care and supervision?
- We have many years of experience in pet ownership and are licensed by the local government. The founder has regular refresher training to stock up on pet ownership knowledge and all staff are trained before they startwork.
10. Are dogs with underlying diseases accepted for fostering and are there additional fostering conditions?
- Dogs with any contagious diseases will not be accepted. Senior dogs 8 years old + will sign a waiver boarding contract.
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